"Laggy livestreams are usually caused by one of two things: you’re either having a problem with your internet connection or you’re overloading your computer. When possible, you should be streaming using a wired connection. Plug that ethernet cable directly from your modem to your computer. It will speed up your live video stream, and is more reliable than a WiFi connection"
Quick & Helpful
Help, I didn’t get the Purchase Confirmation Email!
Check your spam/junk folder. If you don't have it, please contact us at firstname.lastname@example.org.
Help, I cannot Login!
Go to https://gigs.live/user/
click on "Request New Password"
insert your email (the one you registered with) and click on "Email New Password" button
Check your email for your one time reset password link.
Click on the link and set a new password
You should be logged in at this time.
Still having problems? Please use the "get in touch" in the footer or email email@example.com.
Help! I cannot see the show. What can I do?
If the event is live and you can't see the video, try these simple yet effective fixes:
Refresh your browser page.
Clear your browser's cache and cookies. Here is how to do it.
Access the website via private/incognito mode. Here is how to do it.
Restart your computer or device.
Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
Try using a different device.
Make sure you are not using a VPN.
Try using a different network like another WiFi connection, 4G or a Hotspot.
There was a problem with my purchase! Who can I talk to?
We're so sorry you encountered a problem, please reach us at firstname.lastname@example.org. We will get back to you within 24 hours.
My question is not answered here, how do I get an answer?
Please contact us at email@example.com and we will respond to you within 24 hours.
How do I gift a ticket?
If you bought more than one ticket, you will see the "Gift" option in your order details. To gift a ticket follow these steps: